Last update : 1st September 2015
These General Conditions of Sale govern the sales of items on the website www.nïnti.fr
The sale of NÏNTI bracelets on this site is available in English.
The fact of placing an order implies full and entire acceptance of these General Conditions of Sale which may be accessed at any time on the website, especially when registering the order.
General Conditions of Sale form the sole agreement between the parties and prevail over any other document. They may be modified at any time. The new General Conditions of Sale will apply to any order placed after they have been posted on the website. Orders placed on the website are for private individuals legally capable of entering into a binding contract (aged 18 or more).
For all information, questions, advice or follow-up of your order, our Customer Service is at your disposal:
By letter at the following address:
NÏNTI
7 Allée Capitaine Randin
69130 Ecully
(France)
By Phone +33 652 467 073
Monday through Friday from 10 a.m. to 6 p.m., on Saturday from 10 a.m. to 12 a.m.
PREAMBULE
In case of doubt on any of the terms of sale, the procedures in force in the distance selling sector by companies having their registered office is in France and the Consumer Code apply.
ARTICLE 1: THE ONLINE STORE
Through the website, the seller provides to its customers an online store with exactly the products sold without the photographs to have a contractual value.
Products offered are subject to availability.
Prices and fees for the sale of the products are specified in the online store.
ARTICLE 2: PRICE
The seller reserves the right to change its prices at any time by posting them online.
Only the current rates indicated will apply at the moment of the order, subject to availability of the product on that date.
Prices are indicated in euros (all taxes included) and excluding shipping costs, which are charged in extra.
Prices include applicable taxes in France on the day of order and any change in the rate of those taxes will be reflected in the price of products in the online store.
The total amount of the order, inclusive of all taxes and shipping costs included, is shown before final validation of the order.
Payment of the full price must be made when ordering.
ARTICLE 3 : ONLINE ORDER
The website allows each customer to complete an online order, via an electronic form, which implies acceptance of the price according to the description of the product sold.
The customer specify the delivery address which it ensures accuracy.
The customer provides an email address and a valid delivery address and recognizes that any exchange with the seller may act via this address.
ARTICLE 4 : PAYMENT
The customer complete the payment at the moment of the final validation of the order by specifying its credit card number or by using data from their PayPal account.
The customer guarantees to the seller that it has the necessary permissions to use this payment method and recognizes that the information provided for this purpose is a valid proof of its consent to the sale as to the payment due pursuant to the order.
The seller has implemented an order check procedure and payment means reasonably designed to fight against unauthorized use of payment, including requesting to the customer identification data.
In case of refused payment by credit card from the accredited or in the event of non-payment, the seller reserves the right to suspend or cancel the order and delivery.
The seller reserves the right to refuse an order from a buyer who has not fully paid a previous order or with whom a payment dispute is ongoing.
ARTICLE 5 : ORDER’S CONFIRMATION
Upon receipt of confirmation of the purchase and payment by the customer, the seller transmits to the latter, to the email address it has specified, confirmation of receipt of the order.
The seller must send an invoice to the customer upon delivery.
The customer can request an invoice to another address by sending a request to the customer support (see the contact information below) before delivery.
In case of unavailability of a product, the seller will keep the client informed by email as soon as possible in order to cancel the order of this product and refund the related price, the rest of the order remaining firm and definitive.
The customer can always assert the right of withdrawal within 14 days from the time the information concerning the unavailability of the product sent to it.
For any questions related to the shipment of an order, the customer may contact customer support at the following:
ARTICLE 6 : DELIVERY AND RETURN
Deliveries take up to 2 to 8 days for France. Up to 3 to 10 days for e.U countries. the bracelets are shipped in letters with a tracking number. You can track your shipment with the tracking number (received by email) on the following website: http://www.laposte.fr/particulier (to track your package, click on” suivre”)
For non E.U countries, Deliveries take up to 5 to 30 days. The bracelets are shipped in international letters with a tracking number. You can track your shipment with the tracking number (received by email) on the following website: http://www.laposte.fr/particulier (to track your package, click on” suivre”)
To get your tracking number in case of non-receipt of the automatic email, please send an email to stating your name and order number.
CUSTOMS DUTIES: Any order placed on the ww.nïnti.fr web site and delivered outside of the French territory, may be subject to taxes and customs duties levied when the package reaches its destination. These customs duties and possible taxes related to the delivery of an item are at the customer’s expense and under its responsibility. Nïnti is not required to check and inform customers of customs duties and any applicable taxes. In order to know them, it is up to the customer to check with the relevant authorities of the country of delivery.
Our bracelets are shipped with the supporting invoice, to the delivery address provided by the customer when ordering.
The delivery times indicated are target dates starting from the day following the validation by the customer of the order, and correspond to the processing time and product delivery. In no event shall the specified delivery time be enforceable or incur liability from Nïnti. In case of unusual delay, however, an email may be sent to you.
Nïnti declines any responsibility in case of a delayed delivery or too important due to eventual problems with the postal services or means of transport, in case of loss or theft of products ordered, strike, or any fortuitous events of force majeure.
RESERVATIONS
Upon receipt of your order, systematically verify the condition of your package, the proper condition of the item ordered and its conformity with the order.
If you see that your package or item is damaged, we recommend that you specify any such damage on the carrier’s delivery form, and immediately contact our Customer Service:
Please for keeping as well the LA POSTE packaging.
In your message, do not forget to indicate the damage observed (damp, punctured or opened package, etc.). In any event, you have three (3) days, holidays excluded, from receipt of your package within which to notify the carrier by extrajudicial document or registered letter of your possible reservations.
If the item does not correspond to your order, you may return it pursuant to the « Return » and “Guarantees” procedures set forth below.
RETURNS
You have a seven day delay after reception of your order to return your purchases for a refund if they are not suitable.
Return costs are at the customer’s charge. We recommend using a tracking letter to return up your Bracelet.
Your articles must be returned in their original packaging and in their original condition, accompanied by the delivery note received by email at the following address:
NÏNTI
7 Allée Capitaine Randin
69130 Ecully
(France)
We do not do standard exchanges. For a new size, another model, or a different color, simply make a new order on our E-Shop.
Upon receipt of return, you will be refunded on the bank account used for payment within a maximum period of 10 days after receipt of your package in our workshop.
ARTICLE 7: GUARANTEES AND AFTER SALES SERVICE
Nïnti is responsible for wear repairs of your bracelets, and for repairs covered by Legal Guarantees. Our bracelets are warranted for 30 days. The warranty begins on the date of receipt of the order.
In case of manufacturing defect that has been observed and validated by our workshop, we repair free of charge your item or we replace it by a new item of an equivalent value.
For worn items, the repair is paying. We will propose you an estimate if the damage results from your fact or the fact of a third party.
Your item will not be repaired if it is too worn. It will be thus returned to you in its condition.
NÏNTI
7 Allée Capitaine Randin
69130 Ecully
(France)
Still need Help? we are at your disposal from 10 am to 6pm ( Paris time) on +33 652 467 073 or at
The foregoing provisions do not preclude the application of the legal guarantee of compliance with the Article L. 211-4 of the Code of Consumption and the guarantee of the defects of the product sold – Articles 1641 of te civil code .
ARTICLE 8 : RIGHT OF RETRACTATION
The customer may exercise his right of retractation and return the product within 14 working days following the delivery.
The customer will assert its right of retraction in the following ways: by email
After having notified its decision to retract, the customer has then 14 days to return the products at :
NÏNTI
7 Allée Capitaine Randin
69130 Ecully
(France)
Any retraction or return not made in the rules defined above and within the time limits could not be taken into account and release the seller from any responsability to the customer.
The customer can request an exchange or refund of the returned product without penalty except for return costs which remain to the customer.
The return or exchange of the product will be accepted only for products as a whole, intact and in their original condition, in particular with a complete intact packaging.
The seller will refund the full amount paid to the customer, including shipping costs, within 14 days of the recovery of products or the transmission of a proof of dispatch of the products.
ARTICLE 9 : RESPONSABILITIES
The seller is solely responsible for the proper performance of distance contract, including delivery, unless the non-performance or improper performance is attributable to the customer, to a third party, or in case of force majeure.
Force majeure is a cause for exemption of the obligations of the parties and their resulting suspension.
Will be considered as a force majeure any compelling facts or circumstances, outside parties, unpredictable, unpreventable, independent of the will of the parties and which can not reasonably be prevented by the latter and in particular but not limited to: blocking means of transportation or ‘supplies, earthquakes, fires, storms, floods, lightning, specific difficulties to the external telecommunications networks to customers.
However, the party invoking a force majeure must immediately notify the other party of its occurrence or its disappearance.
The parties have to be in contact to examine the impact of the event and agree the conditions under which the contract will be continued or not.
ARTICLE 10 : DATA PROTECTION
DATA PROTECTION: For the purposes of its business, Nïnti reserves the right to collect personal data concerning website users, including through “cookies”. The consumer acknowledges being aware of this. To this end, the processing of information, including the management of user email addresses, was the subject of a declaration to the CNIL (n° 1940934). In all cases, and in accordance with the law of January 6 1978, the consumer also has a right of access and correction with respect to any information which concerns him on the files contained in the Nïnti Company. Any customer of the website may at any time oppose to the commercial use of the said data and further benefits from a right of access, correction and deletion of data concerning them, directly on the Internet via the contact section of the website.
ARTICLE 11 : APPLICABLE LEGISLATION
The seller is located in France in a stable and sustainable way to effectively carry out its activity, whatever, in the case of a corporation, the location of its headquarters.
Also, these T & C are subject to the application of French law to the exclusion of the provisions of the Vienna Convention.
In case of dispute or claim, the customer should first contact the seller for an amicable solution.
Otherwise, if the customer contracts as a consumer, can initiate proceedings before the court of its choice and it contracts as a professional, may bring proceedings in the courts of the city of Rennes.
TO CONFIRM THE ORDER, YOU MUST APPROVE TERMS OF SALES