DELIVERIES
Deliveries take up to 2 to 8 days for France. Up to 3 to 10 days for E.U countries. the bracelets are shipped in letters with a tracking number. You can track your shipment with the tracking number (received by email) on the following website: http://www.laposte.fr/particulier
For non E.U countries, Deliveries take up to 5 to 30 days. The bracelets are shipped in international letters with a tracking number. You can track your shipment with the tracking number (received by email) on the following website: http://www.laposte.fr/particulier
To get your tracking number in case of non-receipt of the automatic email, please send an email to stating your name and order number.
CUSTOMS DUTIES: Any order placed on the www.nïnti.fr web site and delivered outside of the French territory, may be subject to taxes and customs duties levied when the package reaches its destination. These customs duties and possible taxes related to the delivery of an item are at the customer’s expense and under its responsibility. Nïnti is not required to check and inform customers of customs duties and any applicable taxes. In order to know them, it is up to the customer to check with the relevant authorities of the country of delivery.
Our bracelets are shipped with the supporting invoice, to the delivery address provided by the customer when ordering.
The delivery times indicated are target dates starting from the day following the validation by the customer of the order, and correspond to the processing time and product delivery. In no event shall the specified delivery time be enforceable or incur liability from Nïnti. In case of unusual delay, however, an email may be sent to you.
Nïnti declines any responsibility in case of a delayed delivery or too important due to eventual problems with the postal services or means of transport, in case of loss or theft of products ordered, strike, or any fortuitous events of force majeure.
RESERVATIONS
Upon receipt of your order, systematically verify the condition of your package, the proper condition of the item ordered and its conformity with the order.
If you see that your package or item is damaged, we recommend that you specify any such damage on the carrier’s delivery form, and immediately contact our Customer Service:
Please for keeping as well the LA POSTE packaging.
In your message, do not forget to indicate the damage observed (damp, punctured or opened package, etc.). In any event, you have three (3) days, holidays excluded, from receipt of your package within which to notify the carrier by extrajudicial document or registered letter of your possible reservations.
If the item does not correspond to your order, you may return it pursuant to the « Return » and “Guarantees” procedures set forth below.
RETURNS
You have a fourteen day delay after reception of your order to return your purchases for a refund if they are not suitable.
Return costs are at the customer’s charge. We recommend using a tracking letter to return up your Bracelet.
Your articles must be returned in their original packaging and in their original condition, accompanied by the delivery note received by email at the following address:
NÏNTI
7 Allée Capitaine Randin
69130 Ecully
(France)
We do not do standard exchanges. For a new size, another model, or a different color, simply make a new order on our E-Shop.
Upon receipt of return, you will be refunded on the bank account used for payment within a maximum period of 10 days after receipt of your package in our workshop.
GUARANTEES AND AFTER SALES SERVICE
Nïnti is responsible for wear repairs of your bracelets, and for repairs covered by Legal Guarantees. Our bracelets are warranted for 30 days. The warranty begins on the date of receipt of the order.
In case of manufacturing defect that has been observed and validated by our workshop, we repair free of charge your item or we replace it by a new item of an equivalent value.
For worn items, the repair is paying. We will propose you an estimate if the damage results from your fact or the fact of a third party.
Your item will not be repaired if it is too worn. It will be thus returned to you in its condition.
NÏNTI
7 Allée Capitaine Randin
69130 Ecully
(France)
Still need Help? we are at your disposal from 10 am to 6pm ( Paris time) on +33 652 467 073 or at